30-Day Money Back Guarantee

We’re so confident that you will derive value from your Collective Shift membership, that we offer all new members a 30-Day money back guarantee in accordance with the below terms and conditions.

How does it work?

If within your first 30 days as a member of Collective Shift, after putting our platform and membership to the test, you haven’t obtained the value you expected, then make a Refund Request and, subject to the request being verified by us, we will reimburse you for the full amount of membership fees that you have paid up to the date of the request.

Who is eligible?

To be eligible for the refund, you must:

  1. be a new member of Collective Shift and in your initial membership period;
  2. not have completed a Crypto Strategy Call with Collective Shift during your membership period;
  3. have directly accessed and used the features and benefits offered under the Collective Shift platform; and
  4. claim your refund within 30 days of paying your membership fees by following each of the steps outlined below. 

How to apply?

  1. To apply, you must send an email to [email protected] that:
  2. is sent from the same email address attached to you membership;
  3. has the subject line “Refund Request”;
  4. includes your full name;
  5. provides feedback on why the membership is not right for you and why you are dissatisfied after testing out the Collective Shift platform.

Refund processing time.

Once we have received your refund request and verified your eligibility, please allow 21 days for the refund to be processed, the refund will be processed back to the same payment method used for the purchase of your membership fees.

Why do we need the Refund Request?

The Refund Request is an essential element of the Money Back Guarantee.

We want to ensure our members are happy, making effective use of the platform and getting the most out of interacting with the community.  Robust feedback is fundamental to this goal.

A refund will therefore only be provided to those members who actively seek to use the features and obtain the benefits offered under the Collective Shift platform and despite this still don’t see the value of it, and not those individuals who simply become a member to gain free access to the Collective Shift platform without putting in any effort to interact and derive value, to then only request a refund within the money back guarantee period. 

We’re truly committed to continually improving our courses, platform and member services and so collecting and analysing the information in the Refund Request is integral to our efforts to learn from member experiences (both positive and negative) and adjust our services where necessary.

In practice, this may mean refining, adding to, fixing, and in some instances eliminating aspects of our programs, platforms, and services where they could be better and/or provide greater value to members.

What about the cooling off period?

The Money Back Guarantee is in addition to our normal ‘cooling-off’ period policy, as offered in accordance with our Terms of Service accessible here: https://collectiveshift.io/terms/.

Simply email us at [email protected] within the first 48 hours of paying your membership and we will process the refund within 21 days.

Consumer guarantees

The Money Back Guarantee is in addition to any guarantees we are required to provide under The Australian Consumer Laws which are set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), You can find more information regarding your consumer guarantees here: https://consumer.gov.au/resources-and-guides.