Money Back Guarantee

We’re so confident that you will derive value from your Collective Shift membership, that we offer all new members a 14-Day money back guarantee under which a full or partial refund is provided in accordance with the below terms and conditions.

How does it work?

If within your first 14 days as a member of Collective Shift, after putting our platform and membership to the test, you haven’t obtained the value you expected, then make a Refund Request and, subject to the request being verified by us, we will provide you with either a full or partial reimbursement of membership fees that you have paid up to the date of the request (less transaction costs to process the payment).

Who is eligible?

To be eligible for the refund, you must:

  1. be a new member of Collective Shift and in your initial membership period;
  2. have directly accessed and used the features and benefits offered under the Collective Shift platform; and
  3. claim your refund within 14 days of paying your membership fees by following each of the steps outlined below. 

In addition to the above, the following conditions apply to be eligible for refunds for Pro and Platinum memberships:

For Pro Memberships

  1. complete onboarding call or onboarding module within the first 14 days of membership start date;
  2. log in and engage with at least three (3) sessions, learning resources, or roundtables on the Collective Shift platform; and
  3. submit a Portfolio Reflection Form (provided via email or in-platform) explaining what was implemented and why the experience did not meet expectations.

For Platinum Memberships:

  1. within the first 14 days of membership start date, attend:
    1. one 1-on-1 Educational Session;
    2. one New Member Strategy Roundtable Call; and
    3. two Weekly Live Market Briefing Calls;
  2. complete the Collective Shift 7-Step Crypto Strategy Guide; and
  3. Submit a Portfolio Reflection Form (provided via email or in-platform) explaining what was implemented and why the experience did not meet expectations.

Refund process.

To apply for a refund, you must send an email to us at [email protected] within the refund period that:

  1. is sent from the same email address attached to you membership;
  2. has the subject line “Refund Request”;
  3. includes your full name;
  4. provides feedback on why the membership is not right for you and why you are dissatisfied after testing out the Collective Shift platform.

Refund processing time.

Once we have received your refund request and verified your eligibility, please allow 21 days for the refund to be processed, the refund will be processed back to the same payment method used for the purchase of your membership fees, less reasonable transaction costs to process the payment.

Why do we need the Refund Request?

The Refund Request is an essential element of the Money Back Guarantee.

We want to ensure our members are happy, making effective use of the platform and getting the most out of interacting with the community. Robust feedback is fundamental to this goal.

A refund will therefore only be provided to those members who actively seek to use the features and obtain the benefits offered under the Collective Shift platform and despite this still don’t see the value of it, and not those individuals who simply become a member to gain free access to the Collective Shift platform without putting in any effort to interact and derive value, to then only request a refund within the money back guarantee period. 

We’re truly committed to continually improving our courses, platform and member services and so collecting and analysing the information in the Refund Request is integral to our efforts to learn from member experiences (both positive and negative) and adjust our services where necessary.

In practice, this may mean refining, adding to, fixing, and in some instances eliminating aspects of our programs, platforms, and services where they could be better and/or provide greater value to members.

How is the refund amount determined?

The amount of the refund is calculated on a pro rata basis relative to the value of the services, content, features and extras a member has already accessed or received up to the date of your Refund Request.

The value of services received will be determined by us acting reasonably and in good faith, having regard to factors such as:

  • the portion of the 14-day guarantee period that has elapsed by the date of the Refund Request;
  • the number and type of research resources, articles, or training modules accessed or downloaded;
  • any live sessions, webinars, mentoring, 1-on-1 meetings, in-person events or community discussions attended or participated in; and
  • any other benefits, credits, or deliverables already provided under the membership.

The refund amount will be final and not subject to review. To clarify, the refund amount may be the full membership fees paid (less transaction costs) and will not always be only a partial amount. 

While we encourage members to actively interact with the platform and make use of the many features made available by us, we do not approve of members who extract as much value from us and the platform as they can with the intention to cancel their subscription during the 14-day guarantee period to take advantage of the Money Back Guarantee offered by us. 

This policy is designed to support committed members and protect the integrity of our education platform.

Consumer guarantees

The Money Back Guarantee is in addition to any guarantees we are required to provide under The Australian Consumer Laws which are set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). The conditions of refund do not override consumer rights under Australian Consumer Laws. You can find more information regarding your consumer guarantees here: https://consumer.gov.au/resources-and-guides.