60-Day Money Back Guarantee
We’re so confident that you will derive value from your Collective Shift membership, that we offer all new members a 60-Day money back guarantee, no questions asked.
How Does it Work?
If within your first 60 days with Collective Shift, after putting our platform and membership to the test, you haven’t obtained the value you expected, then simply make a Refund Request and we will reimburse you for the full amount of membership fees you have paid up to the date of the request.
To be eligible for the refund it must be your first initial membership with Collective Shift
To apply for your refund.
Email [email protected]:
a) Send the email from the email address attached to you membership
b) Subject: Refund Request
c) Include your full name
d) Provide feedback why the membership is not right for you.
Refund processing time.
Once we have received your refund request, please allow 21 days for the refund to be processed, the refund will be processed back to the payment method original used for the purchase.
Why do we need the Refund Request?
The Refund Request is an essential element of the Money Back Guarantee.
We want to ensure our members are happy, making effective use of the platform and getting the most out of interacting with the community. Robust feedback is fundamental to this goal.
We’re truly committed to continually improving our courses, platform and member services and so collecting and analysing the information in the Refund Request is integral to our efforts to learn from member experiences (both positive and negative) and adjust our services where necessary.
In practice, this may mean refining, adding to, fixing, and in some instances eliminating aspects of our programs, platforms, and services where they could be better and/or provide greater value to members.
What about the cooling off period?
The Money Back Guarantee is in addition to our normal ‘cooling-off’ period policy.
We will of course continue to offer all renewing members and resubscribing members a full refund in circumstances where they determine within the first 48 hours of making a payment that collective shift membership is just not for them.
Simply email us at: [email protected] within the first 48 hours of paying your membership and we will process the refund within 21 days.
Some Legal Stuff
The Money Back Guarantee is in addition to any guarantees we are required to give by law.
In this regard, our services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.